Words Count Design Refund & Returns Policy.

At Words Count Design, our clients have come to trust us for original, often custom-made contents,  products and designs. For this reason, cancellations, refunds and returns are seldom possible. However, we absolutely want our customers to be happy, and we’ll always work with you to ensure that you are. So please feel free to contact us if you are experiencing any issues with our content, products or services.

All orders are confirmed on receipt of payment and will be manufactured/ processed and delivered as soon as possible. However, to allow for supplier delays, manufacturing volumes, please note that our standard turn-around time for dispatch is 7 working days. However, most of our customers know that their orders are usually sent out much sooner, and we’ll always try to get your content/ products to you as quickly as possible;-)

DIGITAL PRODUCTS – 

Unfortunately, we do not offer refunds and returns on any of our digital products, UNLESS our system shows that the files have not yet been downloaded. If this is the case, and you have purchased the incorrect product, please contact us to help you access the correct product files you need. 

If there is a technical issue regarding your download, please contact us for assistance.

PHYSICAL NON-CUSTOMIZED PRODUCTS –

If you are unhappy with your purchase/ products, un-used products may be returned at your expense within 7 days of receipt for a 75% refund or full exchange.

PHYSICAL CUSTOMIZED PRODUCTS –

All our t-shirts and engraved jewelry and pet tags are made to order/ size specifications. For this reason, refunds, returns and order cancellations are not possible once your order has been manufactured.

WRITING & DESIGN SERVICES-

Strictly (min.) 50% deposit upfront, or as quoted. Balance on completion. Please note that all work/ content remains the intellectual property of Words Count Design, until paid for in full. 

Need help?

Contact us at for questions related to refunds and returns.